Delivery

Terms of delivery

The products are delivered to the delivery address that was indicated at the time of the order and within the time indicated. These deadlines do not take into account the preparation time of the order. When the delivery requires an appointment with the Customer, the two parties will agree by e-mail or telephone in order to agree together on the modalities of supply of the elements necessary for the good realization of the delivery. When the Customer orders several products at the same time, the Seller will do its best to send the products in the same shipment. If this is not possible, the Seller shall inform the Customer by e-mail. In the event of a delay in shipment, the Customer shall be informed by e-mail to the e-mail address provided. In case of delay of delivery, the Customer has the possibility to cancel the contract in the conditions and modalities defined in the Article L 216-2 of the Code of the consumption. The Salesman proceeds then to the refund of the product and to the expenses “to go” under the conditions of the provisions of the articles L216-3 and the L241-4 of the Code of the consumption. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation e-mail in order to follow up the order. The Seller reminds that when the Customer takes physical possession of the products, the risks of loss or damage of the products are transferred to him. It is the Customer’s responsibility to notify the carrier of any reservations regarding the product delivered.

Delivered countries and delivery rates

The Seller offers worldwide delivery.  Shipping fees and delivery conditions may vary depending on the destination. For any country not listed at checkout, the Customer is invited to contact the Seller before placing an order.

Mainland France

• ∗ Free delivery

European Union, United Kingdom, Switzerland, Norway

• Flat-rate shipping: €15

All other international destinations (including French overseas departments and territories, United States, Canada, Australia, New Zealand, etc.)

• Flat-rate shipping: €20

For all international orders, customs duties, import taxes, or local fees may apply upon delivery and remain the sole responsibility of the Customer.

Customs and Local Taxes

For deliveries outside the European Union, customs duties, import taxes, or local fees may be applied by the destination country. These costs are not included in the price of the order and are the sole responsibility of the Customer.

Returns

You have 14 days from the delivery date to request a return. To be eligible, items must be unused and in their original packaging.

Please contact us at contact@wildsons.fr to initiate a return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Return shipping costs are the responsibility of the customer, except in case of defective or incorrect items.